Place de la Chapelle 10, 1000 Bruxelles
+32 2 511 43 98
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Privacy policy

  1. Introduction

This Privacy Policy describes how Au Bon Repos collects, uses, stores and protects the personal data of users of its website.

We are committed to complying with Regulation (EU) 2016/679 (GDPR) and all applicable Belgian legislation on the protection of personal data.

  1. Data Controller

Au Bon Repos

Place de la Chapelle 10

1000 Brussels – Belgium

VAT: BE0400553778

Telephone: +32 (0)2 511 43 98

Email: info@aubonrepos.be

  1. Personal data collected

Depending on your use of the website, we may collect the following information:

  • Surname and first name;
  • Email address;
  • Telephone number;
  • Postal address;
  • Information relating to your enquiries or requests for quotes;
  • History of communications with our customer service team;
  • IP address;
  • Browsing data;
  • Information relating to your device (device type, browser, operating system);
  • Statistical data on website traffic;
  • Cookie preferences.

We ensure that we only collect data that is strictly necessary for the purposes for which it is collected.

  1. Purposes of processing

The data is used in particular to:

  • respond to your enquiries;
  • process your requests for quotations or appointments;
  • follow up with our customers;
  • improve the quality of our services;
  • manage our commercial relationship;
  • compile anonymised website traffic statistics;
  • ensure the security of the website;
  • send newsletters and marketing communications where you have given your consent or where permitted by law.
  1. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google.

Google Analytics enables us, in particular, to measure:

  • the number of visitors;
  • the pages viewed;
  • the duration of visits;
  • traffic sources;
  • our website’s performance.

The information collected may include:

  • the IP address (which may be anonymised depending on the configuration selected);
  • the browser type;
  • the device used;
  • the pages visited;
  • the duration of the visit.

This data is processed in order to improve our website and the user experience.

Audience measurement cookies are only placed once you have given your consent, where this is required by law.

  1. Newsletter and email marketing

If you subscribe to our newsletter or agree to receive our marketing communications, we will use your email address to send you:

  • the latest news;
  • promotions;
  • invitations to events;
  • advice and information about our products;
  • any other marketing communications relating to Au Bon Repos’s activities.

You may withdraw your consent at any time:

  • via the unsubscribe link included in every email;
  • or by contacting us directly at info@aubonrepos.be.

Withdrawing your consent does not affect the lawfulness of any processing carried out prior to such withdrawal.

  1. Legal basis for processing

Processing is based on:

  • your consent (cookies, newsletter);
  • the performance of a contract or pre-contractual measures;
  • compliance with our legal obligations;
  • our legitimate interest in improving our website, ensuring its security and developing our business.
  1. Recipients of the data

Data may only be disclosed to individuals or service providers involved in the running of our business, in particular:

  • our web host;
  • our IT service provider;
  • our web agency;
  • our newsletter and email marketing service provider;
  • Google in connection with Google Analytics;
  • public authorities where required by law.

All our data processors are required to respect data confidentiality and to process data in accordance with the GDPR.

  1. Data transfers outside the European Union

Some of our technical service providers, notably Google or certain email service providers, may need to process certain data outside the European Economic Area.

Where such transfers take place, they are governed by the safeguards provided for under the GDPR (standard contractual clauses, an adequacy decision or any other mechanism recognised by European regulations).

  1. Retention period

Data is retained only for as long as is necessary for the purposes for which it was collected.

For information:

  • contact details: for the duration of the business relationship and thereafter in accordance with legal obligations;
  • newsletter-related data: until consent is withdrawn or you unsubscribe;
  • Google Analytics data: in accordance with the retention period configured within the tool;
  • cookies: in accordance with the retention periods set out in our Cookie Policy.
  1. Security

We implement technical and organisational measures designed to protect your data against loss, destruction, unauthorised access, disclosure or alteration.

  1. Your rights

In accordance with the GDPR, you have the following rights:

  • right of access;
  • right to rectification;
  • right to erasure;
  • right to restriction of processing;
  • right to object;
  • right to data portability;
  • right to withdraw your consent at any time.

Any enquiries may be addressed to:

info@aubonrepos.be

We will respond within the timeframes set out in the regulations.

  1. Cookies

Our website uses various types of cookies:

  • Strictly necessary cookies: essential for the website to function.
  • Audience measurement cookies: notably via Google Analytics.
  • Personalisation cookies: designed to improve your experience.
  • Marketing cookies, if certain advertising services or social media platforms are used.

On your first visit, a cookie management banner allows you to accept, refuse or customise the use of non-essential cookies.

You can change your selection at any time.

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